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SHIPPING POLICY

Orders for in-stock items received by 10:00am PST (1:00pm EST) will ship the same day. Orders received after the cutoff time will ship the following business day, if available.  S
tandard terms are F.O.B. our warehouse. Shipping charges will be added to your order.
 
Our web site does not add shipping charges to your order. Other webistes have pre-selected shipping charges for each item.  We calculate shipping costs based on the weight of the package and the shipping location, saving you $$$.  We will confirm your Total Sale Amount including shipping charges by phone prior to shipping if requested during checkout.
 
We ship via UPS, except on larger orders where freight truck may be less expensive. Orders are shipped the most economical way unless you specify an expedited delivery such as Next-Day or 2nd-Day Air. Hazardous Materials (Fluxes and Chemicals) will be shipped according to regulations and can only ship by Ground to locations in North America. 

UPS HAZMAT Fee for shipments within the United States = $30.00
UPS HAZMAT Fee for shipments to Canada = $35.00

INTERNATIONAL SHIPMENTS:

Shipments to countries outside of the U.S. and North America are subject to special requirements and regulations.  To request information about shipping to your country, contact us at: sales@stellartechnical.com.  All international customs fees, duties, and taxes are the responsibility of the recipient.
 
SHIPPING CLAIMS:
 
Discrepancies in shipments should be reported within 3 days of receipt. Packages damaged in transit should be refused and not accepted; contact us and we will re-ship your order. If you discover any concealed (hidden) shipping damage or missing items after opening your shipment, please save the shipping box and call us so that we can file a claim with the freight package service in order to credit you or replace the item.



Updated:  1/1/2014