Shipping Policy

ORDER PROCESSING:

We process and ship orders Monday through Friday, working hard to ensure you receive your items as quickly as possible. While we don’t ship or deliver on weekends or most holidays, we’ll get right back to processing your orders as soon as we’re back in the warehouse.

SHIPMENT GUARANTEE:

For in-stock items, we guarantee shipment within 24 hours, and expedited shipping is available if you need it sooner.

SHIPPING PARTNER:

We're excited to get your order to you, and we’ve partnered with UPS as our preferred shipping partner to ensure a smooth experience. If you prefer FedEx for your shipment, please note that there will be a $10 handling surcharge to accommodate this choice.

SELECT FREE SHIPPING TERMS:

Items eligible for Select Free Shipping will be designated as such on their product pages.  If only some items in your order are eligible for Select Free Shipping, you will pay applicable shipping charges for the ineligible items.  Taxes may still apply to Select orders.  Items indicated as qualifying for Select free delivery status apply only to ship locations in the 50 United States.

INTERNATIONAL SHIPMENTS:

Shipments to countries outside of the U.S. and North America are subject to special requirements and regulations.  To request information about shipping to your country, contact us at: sales@stellartechnical.com.  All international customs fees, duties, and taxes are the responsibility of the recipient.

DELAYS:

During busy times, there may be slight delays. If we anticipate a significant delay due to circumstances beyond our control, we’ll reach out to you via the email or phone number you provided. Your satisfaction is our top priority, and we’re here to keep you informed every step of the way!

SHIPPING CLAIMS:

Discrepancies in shipments should be reported within 3 days of receipt. Packages damaged in transit should be refused and not accepted; contact us and we will re-ship your order. If you discover any concealed (hidden) shipping damage or missing items after opening your shipment, please save the shipping box and call us so that we can file a claim with the freight package service in order to credit you or replace the item.