Frequently Asked Questions
What items are eligible for Select Free Shipping?
Items that qualify for Select Free Shipping are marked on their product pages. Look for the Select Free Shipping designation when shopping.
Will I pay shipping charges if only some items in my order qualify for Select Free Shipping?
Yes, shipping charges will apply to items that are not eligible for Select Free Shipping in your order.
Does Select Free Shipping apply internationally?
Select Free Shipping is only available for shipping locations within the 50 United States. International shipments are subject to different terms.
What should I do if there's a discrepancy or damage in my shipment?
Report any discrepancies within 3 days of receipt. If a package is damaged in transit, refuse the delivery and contact us immediately. For concealed damage, save the shipping box and contact us to file a claim.
Smart & nice folks are our special sauce
This is Mario. He is stellar, in general, but also he’ll treat you stellar, with kindness, technical wisdom, and urgency. When you call us, Mario, or another stellar human person, will pick up and treat you like the super star you are. Mon-Fri 8am-5pm PST.