Items eligible for Select Free Shipping will be designated as such on their product pages. If only some items in your order are eligible for Select Free Shipping, you will pay applicable shipping charges for the ineligible items. Taxes may still apply to Select orders. Items indicated as qualifying for Select free delivery status apply only to ship locations in the 50 United States.
INTERNATIONAL SHIPMENTS:
Shipments to countries outside of the U.S. and North America are subject to special requirements and regulations. To request information about shipping to your country, contact us at: sales@stellartechnical.com. All international customs fees, duties, and taxes are the responsibility of the recipient.
SHIPPING CLAIMS:
Discrepancies in shipments should be reported within 3 days of receipt. Packages damaged in transit should be refused and not accepted; contact us and we will re-ship your order. If you discover any concealed (hidden) shipping damage or missing items after opening your shipment, please save the shipping box and call us so that we can file a claim with the freight package service in order to credit you or replace the item.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. You must notify us within 30 days of shipment for any returns. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable unless your return is a result of our error. Shipping arrangements for returns must be made by the customer. **See "Warranty Policy" for problems covered under factory warranties.
**Returns must be in manufacturer's original packaging, in saleable condition and with all manuals and accessories. There may be a restocking fee if the item was a special order item.
TO RETURN A PRODUCT, CALL 888-765-3371 or 310-660-0140 between 8 am and 5 pm Pacific Time to get a Return Material Authorization (RMA) #. All returns MUST be accompanied by the RMA #; an RMA # is valid for thirty days.
WARRANTY POLICY:
All warranties are manufacturer warranties. Seller shall not be liable for any injury, loss or damage, direct or inconsequential, arising out of the use of or inability to use the product. Warranties by the manufacturer are the sole responsibility of the provider.
